Terms and Conditions


PAYMENT TERMS

  • Payment is expected on the DAY OF RECEIPIT OF YOUR INVOICE, an invoice. Please ensure all money is paid into our nominated bank account on your invoice.

  • If payment has NOT been made after 2 days then an invoice will come out with  a 15% late fee will be added, this will cover our accountant having to chase up this invoice.

  • Furthermore if  payment is still not made after 10 days, then Devine Cleaning reserves the right to forward all details onto our debt recovery agency of our choice and any further associated debt collection costs will be the responsibility of the client.

 

CANCELATION/POSTPONMENT OF REGULAR OF SERVICES

  • All regular cleaning clients need to give Devine Cleaning 2 WORKING WEEKS NOTICE TO in writing to devinecleaningcrew@gmail.com that they wish to terminate services.

    1. Weekly, fortnightly, thrice and monthly cleans, a 3 day cancelation notice is required. If you cancel between 72 hrs and 24 then a 50% charge, less travel will be invoiced

    2. Cleans where a cancelation is made on the day a full 100% charge will be invoiced, less travel fee.

    3. For all exit, one off cleans, spring cleans, function cleans we require 5 days notice, if you cancel between 5 days and 24 hours then a 50% fee, less travel will be invoiced.

    4. Exit, one off cleans, spring cleans, function cleans where a cancelation is made on the day a full 100% charge will be invoiced, less travel fee.

    5. ALL POSTPONEMENT FOR REGULAR SERVICES must be received in writing to our email, prior for the MONDAY by 5PM Friday.

    6. ALL POSTPONEMENT FOR REGULAR SERVCIES MUST be received in writing to our email by 5pm the day prior to your appointment.

COMPLAINTS

  • For all complaints we ask that the complaint is made within 24 hours of your service.

  • We ask that photos are taken and sent directly to our email address of devinecleaningcrew@gmail.com

  • WE WILL NOT ACCEPT COMPLAINTS MADE AFTER 2 DAYS, as the home will have been lived in, dust will have resettled, flies will have died, landed as well as bugs and fluff etc.  Bathrooms will have been used, as well as communal living areas.

 

A monthly email will come out to you all in regards to public holidays for the month, specials that are available to everybody and not just our new clients.  This way we know that should you require those extras in your home then all our bases are covered and all our clients are happy.